Frequently asked questions and answers about eRx
Click on a question below:
What do I do when I get an SSO error?
What do I do when eRx logs me out after a certain amount of time?
Why wont the Coverage Details (Insurance) open?
How do I get back to the main home page of eRx?
How do I switch my EP/ EPCS subscription?
How to I cancel my subscription for eRx?
Where do I view my refill requests?
Why am I receiving a security validation error?
Can I check which pharmacy a prescription was sent to?
Why are my prescriptions not printing?
Why am I not receiving my refill requests from a pharmacy?
What is the difference between refill and reorder?
What do I do when I get an SSO error?
Click this link to reconnect or click on the eRx logo in the top left.
What do I do when eRx logs me out after a certain amount of time?
Click on Return to AestheticNow then open eRx again from the navigation bar at the top of your practice management.
Why wont the Coverage Details (Insurance) open?
eRx does not currently support Insurance information. No coverage/insurance info will be populated here.
How do I get back to the main home page of eRx?
You may click this button at anytime to get back to the main/home page.
How do I reset/change my PIN?
Click on the orange lock icon next to your name. This pop up will appear.
If you have forgotten your current pin, please contact our support staff at 407-253-0913.
How do I switch my EP/ EPCS subscription?
In order to switch from EP - Electronic Prescriptions to Electronic Prescriptions with Controlled Substances or Prescribing Agent you must first Deactivate your subscription. You may do this by:
1. Click EP / EPCS Prescriber Registration in your medical dropdown menu.
2. Click the Manage button next to the employee you would like to switch subscriptions for.
3. Click Deactivate.
4. Sign out of your account, then sign back in.
5. Now you may repeat the steps above and enable that employee for a different subscription.
IMPORTANT NOTE: Once you choose a subscription you will be charged that amount within 7 days. Should you choose to switch subscriptions at anytime, you will be charged the new subscription amount within 7 days and will NOT be refunded the previous subscription amount for that month. The following month you will only be charged for the new subscription amount from then on.
*We do not give partial/full refunds for overlapping subscriptions
How to I cancel my subscription for eRx?
If you no longer need access to eRx, you may deactivate the subscription at anytime. You can do this by:
1. Click EP/EPCS Prescriber Registration in your medical dropdown menu.
2. Click the Manage button, next to the employee you would like to switch subscriptions for.
3. Click Deactivate.
Where do I view my refill requests?
Refill requests from the pharmacy can be found in the Patient Notifications section on the Patient Details page, and on the Clinician Dashboard page. You may also click the E-Rx icon in the top left of your practice management.
What is Surescripts?
Surescripts is the certification/validation software that eRx works with in order to be compliant with laws. Surescripts will validate each employee when subscribing in your practice management.
What is DoseSpot?
DoseSpot is the company that eRx communicates with for authentication and ID verification.
What is a transmission error?
A transmission error occurs when the pharmacy does not receive the transmitted prescription. This is typically caused by a temporary loss of network connectivity on the pharmacy end. If a transmission error appears, click on the transmission error link located at the top right of the screen.
Why am I receiving a security validation error?
If you receive a Security Validation Error, please contact our support staff at 407-253-0913.
Can I check which pharmacy a prescription was sent to?
Yes, this information is viewable by clicking the detailed tab on the medication list. Once the detailed tab has been clicked, find the desired medication and click the View Pharmacy link.
Why are my prescriptions not printing?
If a prescription does not appear after clicking the Approve & Print button, please go to your browser settings and allow popups. This should solve the issue.
Why am I not receiving my refill requests from a pharmacy?
Pharmacies will begin sending refill requests electronically once a prescriber sends at least five (5) new prescriptions electronically through eRx. This is mainly due to the fact that the pharmacies need time to update their prescriber directories once they recognize that you are using eRx to send new prescriptions electronically. The amount of time varies by pharmacy.
Why can’t I find a pharmacy?
More than 95% of the nation's pharmacies are enabled for electronic prescribing including all of the major drug store chains (i.e.: CVS, Walgreens, Walmart, Target, etc.). On occasion you may search for a pharmacy within eRx and no results are provided. This may be due to a number of reasons, but the most important thing to understand is that if a pharmacy is not within eRx then an electronic prescription cannot be sent to that pharmacy. Please proceed to print the prescription instead.
What is the difference between refill and reorder?
A refill is initiated by the pharmacy and the number of refill requests will be listed in the upper right hand corner of your screen.
The reorder function can be used when a prescriber would like to "reorder" the same medication for a patient. The prescription will automatically be entered into the Patient's New Prescriptions (to be approved) and the prescriber simply needs to click on the check box and then click Approve & Send or Approve & Print.