Enabling cost-sharing allows you to share the cost of credit card processing with your clients. This optional program lets you charge a fee on credit card payments as part of the order total.
What is Cost-Sharing?Click on any of the below links to take you to that specific section:
How to Communicate Cost-Sharing to Customers
Cost-Sharing Overview
Cost-Sharing is a fee that businesses apply when a customer pays with a credit card, instead of with cash or a debit card. This fee helps offset the processing costs that the business incurs from the credit card company. The surcharging fee is based on the subtotal cost and does not include taxes/tips and is only applicable to credit card transactions.
You can apply surcharge fees for credit card payments in person, over the phone, and for online transactions. You can implement a fee up to 3% for your credit card payments. Once you enable that, PatientNow will automatically calculate and apply the appropriate fees to credit card transactions.
How To Enable Cost-Sharing
To opt into the Cost-Sharing feature, contact our Payments Support Team at 720.214.7140, or paymentssupport@patientnow.com.
Once the feature has been turned on, navigate to Menu > Company Settings
From the left menu, choose Credit Card Integration, click the checkbox next to Surcharge, type in the percentage to charge, and press Save Settings in the top right corner.
Once Cost-Sharing is enabled under Company Settings, we will display the following disclaimer:
View the Surcharge Agreement AND accept terms (checkbox) to fully enable the feature.
Surcharging: Sales Register
Est. CC Surcharge will autofill based on Surcharge percent configured under Company Settings. Surcharge amount applied will also display on printed / emailed receipts.
Surcharging: Memberships
Manage Membership Billing displays Surcharge amount applied to membership and total. This will display for both Client and Company Billing History tabs.
Surcharging: In Store Deposits
Surcharging: Online Booking
Surcharging: Online Booking Confirmation and Receipt
Displayed on receipt: Total for services (deposit and / or prepay amount combined) and Surcharge amount applied.
Surcharging: Mobile Pay
Cost-Sharing Compliance
*Note: MasterCard’s notification requirements direct you to use this form 30 days prior to activating a surcharge program. You are responsible for this notification, and adherence to state laws and regulations. Surcharge permissions vary by state, regulatory, or card network rules. Be sure to familiarize yourself with these rules
How To Communicate Cost-Sharing to Customers
Card network rules require the posting of clear signage declaring the terms of your surcharge program at your business entry and point of sale. You can create your own, or use one of our templates we’ve provided.
Reporting
Surcharge transaction details can be found on the following reports (similar to service fees):
- Accounting Summary
- Service Fee
- Hourly Sales Statistics
- Daily Sales Statistics
- Weekly Sales Statistics
- Ticket Details